eGain Knowledge Hub™ for Salesforce | Top-rated AI knowledge management platform

Gen AI-assisted content management The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consistency, quality, and speed.

Personalized knowledge Tenured agents are more knowledgeable than novice agents. They need less step-by-step guidance. eGain Knowledge Hub personalizes content and guidance that is tailored to the interaction context and agent's experience level.

Virtual Assistance for agents Virtual Assistant for Agents continuously monitors customer conversations to provide contextual proactive AI knowledge guidance to solve issues consistently.

Easy knowledge access: instant answers, guided, federated, and faceted search Powered by ML, generative and conversational AI, trusted content, and analytics, the solution offers multiple ways to quickly find answers to customer queries.

Multilingual scalable platform Authors can create, curate, and manage rich multilingual content. The Knowledge Hub supports localized interfaces in multiple languages and scales to handle several thousand concurrent agents in a distributed configuration.

Embedded best practices The solution benefits from all the best practices developed during successful KM implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars.

Key Benefits Cut agent training time by up to 50%. Boost FCR up to 37%, NPS up to 30 points Deflect agent-assisted service requests by up to 60%

Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/