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Service Co-Pilot: Knowledge

Generative AI knowledge search.

No Ratings
$49   USD/user/month
Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Field Service
Requires
Platform Cloud
Compatible With
Service Cloud

Empower your teams to resolve service issues faster using Service Co-Pilot’s Knowledge component. Seamlessly integrate your service materials into Aquant’s system to accelerate training and upskilling—and enable your teams to solve problems faster.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Aquant Triage/Aquant Triage 75.0.0
Listed On
10/06/2021
Latest Release
11/18/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 39
Custom Tabs: 18
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
75.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/03/2021

Additional Details

Find Answers at the Right Time Anywhere Consolidate and access all your resources—and quickly find the best solution to any service issue. With service-focused and guided expertise, it reduces onboarding and Time to Fix—and brides the skills gap for technicians. Quickly scale your knowledge base across your facilities and partners globally. We now support multi-language documents and outputs. Layer data with human intelligence Go beyond a traditional knowledge base. Combine tribal knowledge from your experts with service data or documentation of any medium, resulting in the most accurate, expert-vetted answers to problems across the service lifecycle. Built into products Leverage our LLM-powered technology via API integration, so your machines can harness the power of IoT and Service Intelligence while limiting the need for human interaction. For Any Service Stakeholder Readily available to every service team member–the answers to your service issues are a simple search away. The engine not only provides the most accurate solutions but also provides you with immediate access to relevant documentation.

Need help?

Aquant, Inc.

New York, NY

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