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Interactive Knowledge Base INTRA

By Self Help Assistant SL

Store, share and help users to find the knowledge they need, reducing cost.

No Ratings
Starting at $40   USD/user/month

Discounts available for nonprofits

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Industries
Horizontal Product
Business Need
Customer Service
Document Management
Agent Productivity
Requires
Platform Cloud

The app helps you to maintain all relevant information to be shared in a central point, allowing controlled access for information, querying, troubleshooting and training. Easy management with an unique set of tools to boost Customer Experience.

Highlights

Simple, Agile, Connectable, Easy to Use, Easy to administrate knowledge platform despite its internal sophistication.

AI driven: system learns from visitors' interactions and adapts outputs based on previous user experience. Customer Experience metrics drive the overall interaction process.

Features to remark: - Engagement Management, - Training Management, - Sentiment Analysis, - No Resolution analysis, - Verbatim Analysis, - Productivity Management, - Behavior Analysis, - Regression Analysis, - Automatic Translation.

Provider Details

Self Help Assistant SL
La Coruña, Spain
Founded
2018
Website
Email
Phone
+34981901004

Self Help Assistant (SHA) is a result of our journey over the past 20 years in the Customer Experience – Contact Center world, helping companies and customers conduct their interactions on a daily basis. We provide an unique set of tools to help organizations to manage their digital customers experience, with additional focus on creating, storing and managing information. With B2B and B2C solutions, SHA products are distinguished by: - Central storage and maintenance on information - Fast and accurate access to the content (relevance management) - Unique ability to measure and manage content impact on user experience - Leveraging robust infrastructure and development tools.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Minimum 5 users block purchase. Our pricing scheme is based on volume tiers: Users Price/user/month <50 -> 40 $ <500 ->25 $ <2.5k ->18 $ < 10k ->12 $ > 10k -> 2.5 $ Additional volume discount for enterprise customers.

Default Plan

$40 USD/user/month

Lowest Starting Price