Interactive Knowledge Base INTRA

Self Help Assistant (SHA) is a result of our journey over the past 20 years in the Customer Experience – Contact Center world, helping companies and customers conduct their interactions on a daily basis. We provide an unique set of tools to help organizations to manage their digital customers experience, with additional focus on creating, storing and managing information. With B2B and B2C solutions, SHA products are distinguished by: - Central storage and maintenance on information - Fast and accurate access to the content (relevance management) - Unique ability to measure and manage content impact on user experience - Leveraging robust infrastructure and development tools.