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Conviva for Service Cloud

By Conviva Inc.

Transforming the Customer Care Experience for Streaming Media

No Ratings
$55   USD/user/month
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Industries
Media & Entertainment
Business Need
Customer Service

Empower customer care agents with viewer experience & stream performance data made available directly within Salesforce Service Cloud. With this data, agents have the power to troubleshoot and resolve issues faster with clear insights on each customer.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Conviva license required.

App Details

Version
Conviva/Conviva 1.31.0
Listed On
09/23/2021
Latest Release
04/01/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.31.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/24/2021

Additional Details

Deliver privacy-compliant viewer intelligence directly into the hands of customer care agents.  This turnkey integration enables 30 or 90 days of lookback on relevant viewer stream performance and QoE metrics surfaced in a single pane of glass within the Service Cloud interface.  Delivering this viewer stream intelligence for CSRs facilitates faster first-call resolution, reduced tier 2 and 3 escalations, a context-aware support experience, chargeback verification, and ultimately churn reduction.  About Conviva Conviva is the census, continuous measurement & engagement platform for streaming media. Powered by our patented Stream Sensor™ and Stream ID™, our real-time platform enables marketers, advertisers, tech ops, engineering & customer care teams to aquire, engage, monetize and retain their audiences. Conviva is dedicated to supporting brands like CCTV, DAZN, Disney+, Hulu, Paramount+, Peacock, Sky, Sling TV, TED & WarnerMedia as they unlock the incredible opportunity in streaming media. Conviva ensures digital businesses of all sizes can stream better—every stream, every screen, every second. To learn more, visit www.conviva.com.

Need help?

Conviva Inc.

Foster City, CA

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