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b+s Connects for Salesforce Voice | Cisco Contact Center Integration

Cisco Contact Center integration for Salesforce Voice

Overview

b+s Connects for Salesforce Voice is an out-of-the-box integration solution that brings the power of Cisco Contact Center into the Salesforce Voice Omni-Channel widget.

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See How b+s Connects for Salesforce Voice | Cisco Contact Center Integration Works

  • Efficient, attentive agents are the benchmark of your contact center team. Turn them all into super-agents with a single pane of glass view and let them focus on delivering exceptional customer experiences.

  • Get your calls to the right agent, at the right time with Cisco's intelligent routing.

  • Support for Cisco's transcription services, empower Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.

  • Your customer data resides in Salesforce. For a truly 360-degree view, their call data should too! Know the full customer journey with b+s Connects.

  • With WebRTC support, agents can take calls directly in Salesforce. It’s a cleaner setup that simplifies onboarding and supports remote work without compromise.

Placing Cisco Contact Center interaction and agent state control inside of Salesforce Voice streamlines contact handling and means that agents won’t have to spend time flicking between applications when searching for information — fast service means happy customers. Easy to configure and even easier to use, this transparent and powerful omnichannel CTI solution is the smart choice when choosing a Cisco Contact Center telephony connector for Salesforce Voice.

Categories

Business Needs
Sales
Customer Service
Agent Productivity
Industries
Horizontal Product
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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