ServiceMax Asset 360 for Salesforce

ServiceMax is closing gaps between field service management and asset management

As a System Integrator specializing in transforming field service organizations, we highly recommend that you consider leveraging Asset 360 to compliment your Salesforce Field Service solution to provide additional value and extended capabilities. When you have an asset-based field service organization using multiple platforms for different areas of operations, it becomes more difficult to align people, process, and technology. That’s where ServiceMax Asset 360 extends the value of the Salesforce Field Service platform. More information means better decision making when it comes to your organization’s overall efficiency and future.

Amazing Asset Life Cycle Functionality Extending The Use of Salesforce Field Service

As one of the top ServiceMax partners who uses and also implements Salesforce Field Service, ServiceMax Asset360 has added an amazing layer of functionality to the full suite of Service Cloud products. The solution extends the functionality that we have all come to love in Salesforce Field Service. Our clients have seen extended value coming from the Entitlement Engine, Warranty and Contract Automation, Products Service Campaigns, Asset Hierachy, RMA and Depot Repair to name a few. The tool allows us quicker time to value with extended functionality on a solution natively built on the Salesforce Platform without customization (code).

Passion and Professional FSM Focused Team

Throughout our partnership with ServiceMax, we’ve worked with numerous members of their team. They are all truly passionate about Field Service Management. We are proud to partner with them, and our joint customers see real results. The roster of customers working with ServiceMax speaks for itself, but something I admire most about the ServiceMax team is the dedication to quality thought leadership in the industry. Our team loves working with the ServiceMax experts and I personally enjoy working with their Alliances team!

FSM Leader with passion for Customer Success

We have been working with ServiceMax for several years and have a front-row seat as to the attention and care they provide to their customers. It is clear they have built a high quality FSM platform but implementing the solution to align with the customer's specific business processes, and achieve their business goals and requirements is paramount. This is where ServiceMax really shines. They have extremely strong Services, Customer Success, and Technical Support teams to ensure success. They are equally attentive and easy to work with from Alliances, Partner Marketing, Sales as well as Executive team, everyone is vested in our success. We have had a productive relationship and always treated with mutual respect. I highly recommend ServiceMax!

Best in class product and company

As a partner for almost 10 Years, Bolt Data knows the ServiceMax product and organization very well. ServiceMax took the best parts of their full Field Service solution and brought it to Salesforce field service customers, enabling sophisticated capabilities around assets, contracts, warranty, entitlement, depot repair and more. Integration is seamless, as it should be, and takes advantage of the best that Salesforce and ServiceMax have to offer. Bolt Data was one of the first to implement Asset 360 with several customers and received great support from the ServiceMax Alliances team, ensuring that we had the knowledge to make our joint customers successful. We’re happy to report that those initial customers have received the benefits they expected from Asset 360 and will continue to benefit from the constant innovation being delivered by ServiceMax. If you are an existing Salesforce Field Service customer looking to develop asset-oriented best practices from a top-notch provider, you can’t go wrong with Asset 360.

Transforming our Service Business

We chose Asset 360 as the back bone to our service business transformation. The amount of capability and versatility to utilize the platform to meet our changing needs as we grow has made the difference in positioning our services for our customers both internal and external. We have been able to build out custom workflows and partner with additional applications to accomplish streamlined workflows, manage assets, achieve compliant documentation, capitalize on service revenue, and customer satisfaction tools. #1 CRM and #1 service platform provider partnering together have made a one stop shop to manage our end to end customer service goals.