Wezana Solutions

Amazing team at Wezana. From initial discussions through to the end of the project they were keen to ensure that they were at all times meeting or exceeding expectations. I loved that initially they wanted to know about our business and how we thought Salesforce would benefit our organization. This ensured that we were all looking at measurable objectives.

Wezana was supportive and were able to guide us through the project. We got all the support we wanted and are now happy to be hosted on Salesforce. We hope that through continued use of the system we will expand our work beyond the scope of phase 1 development and integrate most of not most of our operations as an organization to be hosted on Salesforce.`

The Wezana team were excellent to work with. Right from the beginning, we felt like a priority client, which for a smaller nonprofit, is important. They were very familiar with the details in our RFP, and had done a lot of research before we ever talked with them about us to come in prepared and able to respond to our specific needs. Once we chose them, they worked closely with us across multiple time zones, kept us on track, timing-wise, communicated clearly about roles, responsibilities, delays, and items they needed from us, and were able to effectively communicate with both our C-suite leadership and our tech team on the appropriate details for each. They found us great options for integrations with internal software, and tested, problem-solved, and troubleshot with us to get us where we needed to be. As with all projects, we did encounter hiccups (mostly on our side), and Wezana were patient, thoughtful, and flexible in their response. We have been very pleased with our implementation, and will continue to work with them on additional projects.

The Wezana Solutions team was thorough in their discovery of our needs and designed a detailed project plan for the implementation stage. Communication was easy and effective throughout, and the team took the time to make change requests and knock out any snags that arose in timely fashion. Wezana Solutions is a great partner for organizations looking to begin their Salesforce journey as they explain clearly what services from Salesforce will best meet the needs of the organization. We hope that we can engage Wezana Solutions in the near future as our team continues to grow and undoubtedly our Salesforce needs will too!

Africa Biogas Partnership Programme is being implemented in 5 African countries and Salesforce has been in use for the last 5 years. Initially, data that was being stored in Excel Spreadsheets was imported into the system for use and build up by a consultant. Some training was offered on how to perform basic operations as well as how to navigate the system. During this time, Salesforce was being used for data storage and generating basic reports. The model was not user friendly and was not easy to understand. In 2020, Wezana Solutions was contracted to train ABPP Salesforce Users on a new user friendly model while maintaining the integrity of the data already in the system. This was delivered and a lot more was trained on data solutions that the system can offer. Today, navigating and operating the system is a lot easier and time saving thanks to Wezana Solutions.

Our Program is aimed at providing total farm solutions to end users through provision of clean renewable energy and bio-fertilizer to households across Kenya. From time to time,we receive complaints ranging from dissatisfaction with bio-gas systems,non functionality of bio-gas units and general inquiries about bio gas from users and prospective clients. Before seeking the intervention of Wezana Solutions,management of the complaints was an uphill task since we depended on Excel Spreadsheets to store,collate,update and analyze data from all 20 Field Officers involved in data collection. Wezana Solutions presented a case management technical proposal to the program that would see our work made easier in terms of data collection,collation,storage,updating and analysis. During the development of the case management in Salesforce,the team that interacts with Salesforce in our program was taken through a step by step training and given a chance to practise with the guidance of the trainers.We now have an operational system with data being collected through Taroworks and real time updates are available with notifications being sent to our respective emails depending on the region of complaint origin. Wezana Solutions have great expertise in matters Salesforce and during their trainings, they ensure that nobody is left behind as they employ a do-it-yourself training approach.They are also ready to answer questions that arise after the training and to offer any support as may be required.We feel safe in Wezana Solutions hands as far as Salesforce matters are concerned.