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Einstein Bot Metrics

Gain Valuable Insights about your Bot Performance

Overview

Install new Salesforce reports tailored to time-based bot performance. You can review daily and hourly data on total bot sessions, the most popular dialogs, and the last dialog visited before the session ends.

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  • Monitor Einstein Bot performance with new Salesforce reports.

  • Explore 10 Salesforce reports that track Bot Sessions, NLP Confusion, Dialog Frequency, and Exceptions

  • Deliver metrics in hourly or daily breakdowns and share with key stakeholders

Get the latest bot reports in your Salesforce Reports tool. You can track bot performance over time by using reports aggregated by hour or by day. Using the Conversation Definition Dialog Hourly Metrics and Conversation Definition Dialog Daily Metrics objects, you can track your customer’s favorite dialogs and identify areas of improvement. Create and share reports with key stakeholders on exceptions, Natural Language Processing calls, bot confusion, and transfers. Clone and customize each report to specific bots or any date range.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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