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Einstein Bot Metrics

Gain Valuable Insights about your Bot Performance

Free  

Never requires payment

Try It

Install new Salesforce reports tailored to time-based bot performance. You can review daily and hourly data on total bot sessions, the most popular dialogs, and the last dialog visited before the session ends.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Einstein Bot Reports/v. 0.1 0.1.0
Listed On
03/09/2021
Latest Release
01/09/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/08/2021

Additional Details

Get the latest bot reports in your Salesforce Reports tool. You can track bot performance over time by using reports aggregated by hour or by day. Using the Conversation Definition Dialog Hourly Metrics and Conversation Definition Dialog Daily Metrics objects, you can track your customer’s favorite dialogs and identify areas of improvement. Create and share reports with key stakeholders on exceptions, Natural Language Processing calls, bot confusion, and transfers. Clone and customize each report to specific bots or any date range.

Need help?

Salesforce Labs

San Francisco, CA, USA

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