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Einstein Case Classification Value

View Savings at a Glance with the Case Classification Value Dashboard

Overview

Get customized insights for your Einstein Case Classification setup

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See How Einstein Case Classification Value Works

  • Quickly build and review reports and visualizations of case classification’s business value, KPIs, and exclusive analytics.

  • Use your case data and classification performance metrics to measure the accuracy of recommendations surfaced by Einstein Case Classification.

  • Track the impact of Einstein Case Classification on your cases’ Average Handle Time.

Gain insight into your classification model with a comprehensive dashboard. Configure the dashboard to match your Einstein Case Classification setup, plug in your case cost assumptions, and analyze up to four business dimensions. Identify Einstein’s strengths, quantify your productivity gains, and spot trouble areas to improve.

Categories

Business Needs
Analytics
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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