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Einstein Case Classification Value

By Salesforce Labs

View Savings at a Glance with the Case Classification Value Dashboard

Free  

Never requires payment

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Business Need
Analytics
Requires
Service Cloud

Get customized insights for your Einstein Case Classification setup

Highlights

Quickly build and review reports and visualizations of case classification’s business value, KPIs, and exclusive analytics.

Use your case data and classification performance metrics to measure the accuracy of recommendations surfaced by Einstein Case Classification.

Track the impact of Einstein Case Classification on your cases’ Average Handle Time.

Provider Details

Salesforce Labs
San Francisco, CA, USA

Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.

Pricing Details

Free

You can fully use this solution without payment.

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