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Vinton for Service Cloud. AI notetaker turning conversations to Salesforce data.

Automated transcripts, summaries & follow-ups from service & support calls

Free  

Never requires payment

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Industries
Engineering, Construction, & Real Estate
High Tech
Manufacturing
Business Need
Productivity
Customer Service
Requires
Service Cloud
AppExchange Partner Products

AI Notetaker and Meeting Intelligence extension for Service Cloud, Vinton helps Service teams capture and add call notes in Cases and other standard/custom objects. Resolve faster and smarter with Vinton, boost learning with post-call AI-driven coaching.

  • Turn Service conversations into Salesforce data

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
AppExchange Partner Products
To use this solution, you need this AppExchange partner product.
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Vinton for Service Cloud is an extension app to Vinton. You will need both Vinton and the Nativevideo platform (free to Vinton users) to use Vinton for Service.

App Details

Version
ServiceVideo/Summer24 1.9.0
Listed On
04/13/2021
Latest Release
06/13/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 1
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/12/2021

Additional Details

🔶Vinton for Service Cloud turns service & support conversations and adds them into Salesforce cases and accounts 🔶Field Agent creates or updates records automatically after every conversation; uses full record data & history to contextualise the updates 🔶Automates data capture, allowing agents/technicians to stay focused on resolving issues, enhancing customer satisfaction 🔶AI-powered notetaker helps service & support teams capture, organize & analyze critical meeting insights 🔶Captures meeting recording and transcript. AI generates summary, meeting minutes, next steps, follow-up email, key topics, suggests areas for improvement, indicates the overall sentiment of the meeting, plus insights like time spent speaking, longest monologue 🔶Meeting insights bring coaching opportunities & continuous learning to service teams 🔶"Ask Vinton" ChatGPT-like experience, ask questions about cases and the Agent will find the answers 🔶Use Vinton Mobile App for voice notes, in-person meetings or offline recordings to sync later. Great for on-site service visits 🔶Hypercustomisable. Bring your own Enterprise AI!

Need help?

NativeVideo LTD

London, United Kingdom

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