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Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS
Managing customer relationships through effective communication
- Industries
- Horizontal Product
- Business Need
- Customer ServiceTelephonyAgent Productivity
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.
Highlights
A native integration via a connector optimizes agent and customer experiences with multiple routing and distribution rules. Match your clients with the right agent at the right time with the right skills and on any channel.
Designed with the needs of Salesforce users in mind, and natively integrates with the CRM to build seamless omnichannel experiences. Bringing clarity to customer conversations, by enabling you to leverage data from all your voice and digital channels.
Bring not only the voice media to Salesforce but also 70 native features such as call and chat bots, call handling features, call-back management, SMS, outbound campaigns, etc.
Provider Details
Odigo
Boulogne-Billancourt, FRANCE
Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for 40 years Odigo has supported more than 250 major companies in over 100 countries. Driven by a deep sense of professionalism, pragmatism and imagination, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the best voice quality MOS (Mean Opinion Score) on the market. Our experts help private and public organisations choose and deploy the CX solutions and AI to ensure maximum performance and customer satisfaction.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Odigo connector for Service Cloud Voice (Bring Your Own Telephony) comes as an option to be subscribed in addition to Odigo Contact Center user license.
Odigo for Service Cloud Voice
€20 EUR/user/month