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Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS

By Odigo

Managing customer relationships through effective communication

Paid Add-On Required  

Payment required for external services or products

Industries
Horizontal Product
Business Need
Customer Service
Telephony
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.

  • Odigo for Service Cloud Voice

  • Odigo gives your Salesforce CRM a voice

  • Discover Odigo for Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Odigo Contact Center

App Details

Version
Odigo Service Cloud Voice/SCV Summer 25 3.10.0
Listed On
06/29/2021
Latest Release
07/15/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 6
App Builder: 1
Community Builder: 0
Languages
English
French
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.13.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/28/2021

Additional Details

History with Salesforce Odigo has been providing an Open CTI integration with Salesforce since 2013, with worldwide coverage and advanced features such as callbot, SMS, callback, outbound campaigns ... Back in 2021, Odigo was the 1st European Contact Center vendor to become a Salesforce Service Cloud Voice partner with Bring Your Own Telephony. Up-to-date features Odigo brings its Contact Center and Voice expertise in Salesforce, with a complete feature set. With Odigo's real time transcriptions (120+ languages supported, and the most accurate phone transcription in the French market) natively connected with Salesforce Einstein AI, clients can have their customer service agents supported with the AI (Next Best Action, Call summaries) for faster call resolution and greater customer satisfaction. Odigo and Salesforce integrate to create unified agent and digital channel experiences for faster, smarter and more personalized services that can be supervised from anywhere in real-time. Odigo strengths: 35 year history of innovation in Contact Center; Telecom operator and worldwide coverage; End-to-end commitment to provide both expertise and support; Open solutions.

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Odigo

Boulogne-Billancourt, FRANCE

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