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Email to Case Advance | Service Cloud-Native Case Automation

By Grazitti Interactive™

Eliminate duplicate cases, manual triage and unlock smarter case management

Starting at $19   USD/user/month

Discounts available for nonprofits

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Industries
Financial Services
High Tech
Manufacturing
Business Need
Customer Service
Agent Productivity
Case Management
Requires
Service Cloud
Compatible With
Service Cloud

Email to Case Advance (E2CA) is a Salesforce-native solution by Grazitti Interactive that enhances Service Cloud's Email-to-Case for teams whose volume and complexity exceed the basics. AI delivers instant summaries, response suggestions, and case context

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Version
E2CAdv/E2CA 3.35.0
Listed On
08/10/2022
Latest Release
03/06/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 17
Custom Tabs: 12
Custom Apps: 2
Lightning Components
Global: 29
App Builder: 10
Community Builder: 10
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.35.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/03/2022

Additional Details

Email to Case Advance is built to tackle the everyday challenges of managing customer emails in Salesforce. It helps reduce clutter, ensures data accuracy, and makes case handling simpler for agents and smoother for customers. Features: - Prevent Public File Link Creation - Prevent Email Looping - Blacklist Domains and Emails - Account Approved Domains & Emails - Record Type-Based Configuration - Duplicate Case Merge/Delete - Personalized Comment Publisher Page - Enabled File Attachment - Switch Show between Public/Private Comments Checkbox - Keep Case and Account Teams in Loop Enabled File List Section - Sync with Available Recipient List - Auto Save Draft After Setting - Enable Case Summary Section - Enable Case Update Section - Public and Private FieldSet - Article Suggestions - Add Watchers to Cases - Image Text Extractor

Need help?

Grazitti Interactive™

340 E Middlefield Rd, Mountain View, CA, 94043, US

Support Phone+1 650 262 3861
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