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Email to Case Advance | Service Cloud-Native Case Automation
Eliminate duplicate cases, manual triage and unlock smarter case management
- Industries
- Financial ServicesHigh TechManufacturing
- Business Need
- Customer ServiceAgent ProductivityCase Management
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Email to Case Advance (E2CA) is a Salesforce-native solution by Grazitti Interactive that enhances Service Cloud's Email-to-Case for teams whose volume and complexity exceed the basics. AI delivers instant summaries, response suggestions, and case context
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Amazing Support provided
Lot of new capabilities have been added to the product over a period of time and easy to integrate. Support has been really good by Parvin and they're available to help out anytime.
Awesome tool with incredible support
E2CA provides us with the ability to customize our email to case process to fit our needs. The team at Grazitti has been incredibly responsive and helpful. Whenever I have questions they are there to help me sort it out.