Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox

GOAT Email is a Salesforce-native email governance platform that helps teams manage customer communication directly inside Salesforce. Built for service, sales, and operations teams, GOAT Email turns email from an isolated inbox activity into a connected, measurable business process. Teams can manage shared and individual email conversations, maintain complete customer context, automate routing and follow-up, apply governance controls, and use AI to draft, summarize, and act on communication without moving data outside Salesforce. GOAT Email is designed for organizations that need stronger visibility, ownership, compliance, and operational control over customer email. By keeping communication, records, workflows, and reporting in one place, teams can respond faster, collaborate more effectively, and create a reliable audit trail for every customer conversation.