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SAP to Salesforce FSM Connector
SAP–Salesforce Field Service(FSM) 2way integration, seamless, simple, quick
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
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- CertificationsThe number of certifications held by people at this organization that align to competencies
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Boost service efficiency with our plug & play connector that unifies SAP & Salesforce Field Service. Get real-time two-way updates on work orders, schedules, resources & status reducing manual effort, errors, and ensuring faster, smarter customer services
Description
The SAP to Salesforce Field Service Connector enables enterprises to seamlessly integrate their SAP backend with Salesforce Field Service, ensuring smooth data flow and operational efficiency across systems. Built on SAP Cloud Platform Integration (CPI), the connector provides a secure, scalable, and ready-to-deploy integration framework without the need for heavy customization. With this connector, organizations can automate two-way Work Order sync: Transfer work orders from SAP into Salesforce Field Service with real-time updates. Streamline Service Appointments: Ensure accurate scheduling by syncing service appointment data across platforms. Access Assets and Forms: View SAP asset details and related forms directly in Salesforce to give field technicians full visibility. By bridging SAP and Salesforce Field Service, the connector empowers businesses to unify service operations across enterprise systems, reduce manual entry and errors with automated sync and improve service efficiency through accurate, real-time data availability. Future enhancements will extend integration across more objects and scenarios, enabling an even more comprehensive field service experience.
Highlights
1. Seamless SAP–Salesforce Field Service integration with CPI and digital scalable forms.
2. Automated sync of Work Orders, Operations, Asset, Products, Resources and Service Appointments.
3. On Device is SAP Gold Partner, Proven expertise in utilities and field service implementations. Certified Solutions for Asset and Work Order Management.
Provider Details
On Device Solutions (ODS) is a specialist systems integrator focused on connecting frontline field operations with enterprise back-office systems. We help organisations maximise the value of Salesforce Field Service by seamlessly integrating it with SAP ECC and SAP S/4HANA. With deep expertise in Field Service Management, Enterprise Asset Management, SAP technologies, and enterprise mobility, ODS delivers end-to-end solutions covering planning, scheduling, dispatch, mobile execution, and service completion. Our SAP Clean Core-aligned integration framework leverages SAP Business Technology Platform (BTP) and SAP Integration Suite to synchronise work orders, assets, service appointments, technician resources, inventory, forms, and execution data between Salesforce and SAP. This enables organisations to use Salesforce FSM as the field service platform while retaining SAP as the system of record for asset, maintenance, inventory, and financial processes, creating a single connected service ecosystem.
Geographic Focus
India
Languages
English • French • German