SAP to Salesforce FSM Connector

On Device Solutions (ODS) is a specialist systems integrator focused on connecting frontline field operations with enterprise back-office systems. We help organisations maximise the value of Salesforce Field Service by seamlessly integrating it with SAP ECC and SAP S/4HANA. With deep expertise in Field Service Management, Enterprise Asset Management, SAP technologies, and enterprise mobility, ODS delivers end-to-end solutions covering planning, scheduling, dispatch, mobile execution, and service completion. Our SAP Clean Core-aligned integration framework leverages SAP Business Technology Platform (BTP) and SAP Integration Suite to synchronise work orders, assets, service appointments, technician resources, inventory, forms, and execution data between Salesforce and SAP. This enables organisations to use Salesforce FSM as the field service platform while retaining SAP as the system of record for asset, maintenance, inventory, and financial processes, creating a single connected service ecosystem.