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Chatlayer

Build conversational experiences in any language, no coding required!

Overview

Chatlayer by Sinch is an easy-to-use AI platform that lets you build and maintain voice and chatbots – no coding required. Deploy your bot in over 100 languages out-of-the-box and all mainstream messaging platforms in just a few clicks!

See How Chatlayer Works

Easily transfer your users to a live agent after gathering the most important information via the bot
Send data collected by the bot automatically to Salesforce
Let your bot retrieve data from Salesforce to make conversations more personalised

Connect your Chatlayer bot directly to Salesforce Service Cloud with this easy integration. Chatlayer bots are often used to answer repetitive questions or to collect important data that's needed for an agent to help the customer faster. As soon as the bot has done its thing, the conversation is seamlessly handed over to a Salesforce agent, allowing them to pick up where the bot left off. The Salesforce agent can see the history of the conversation between the bot and the customer, and the customer overview is pre-filled with data gathered by the bot.