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Chatlayer

By Sinch AB

Build conversational experiences in any language, no coding required!

No Ratings
Starting at €3,499   EUR/company/month
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Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Chat & Web Conferencing
Requires
Service Cloud
Compatible With
Service Cloud

Chatlayer by Sinch is an easy-to-use AI platform that lets you build and maintain voice and chatbots – no coding required. Deploy your bot in over 100 languages out-of-the-box and all mainstream messaging platforms in just a few clicks!

  • Demo: Chatlayer and Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Chatlayer/ver 2.1 2.1.0
Listed On
04/16/2021
Latest Release
05/14/2026
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Lightning Ready
Editable Code
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/15/2021

Additional Details

Connect your Chatlayer bot directly to Salesforce Service Cloud with this easy integration. Chatlayer bots are often used to answer repetitive questions or to collect important data that's needed for an agent to help the customer faster. As soon as the bot has done its thing, the conversation is seamlessly handed over to a Salesforce agent, allowing them to pick up where the bot left off. The Salesforce agent can see the history of the conversation between the bot and the customer, and the customer overview is pre-filled with data gathered by the bot.

Need help?

Sinch AB

Stockholm, Sweden

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