AC Ideas Ultimate: The Solution for Managing Community Ideas and Feedback

AC has great customer service with a solid product

We were users of the free version of their app for years before moving to AC Ideas Ultimate. Overall, the product is solid and works well. It gives us some additional controls that are helpful (only allow 3 people from the same company to vote for an idea and more). One suggested improvement from our Product team is the idea merge functionality. In the free version, there was a button to help find duplicates. From there, a simple wizard to follow to identify which ideas to merge and which would be the "parent". They miss this tremendously. Having to know the parent ID is a bit more challenging to them and we have forgotten to check the "transfer points" checkbox more than once, requiring us to undo and redo the merge. On a positive note, their customer service is stellar. Whenever we do have any issues, they are very responsive. It is definitely a great partner relationship and for that I am grateful.

Great for expanding the Ideas functionality!

Great expansion and provides much more utility compared to built-in Salesforce ideas. Support is quite quick to respond to any questions as well!

AC Ideas Ultimate helps us strengthen our client relationships

We upgraded to AC Ideas Ultimate several years ago to make it easier for our users to follow/subscribe to Ideas as well as for our Product Team to manage. Two years into the journey, we are expanding our use of the robust capabilities of AC Ideas. Our customers and partners really appreciate having this way of suggesting enhancements to our Roadmap, and we gain third-party validation on them by having them in AC Ideas Ultimate tool, which all of our Customers and Partners see. AC Ideas Ultimate expedites our time to value, making us more proactive and responsive to our customer needs. One way to improve the tool will be having a "Return to Search" functionality from within the AC Ideas Ultimate dedicated Search tool. Right now there's no easy way for a User to get back to his Ideas Search if he clicks on one of the Search results Ideas, other than clicking on his browser Back button, and now getting back to prior Ideas on that Search results list is cumbersome. Why I recommend this app and Advanced Communities (AC), is that AC continues to be a reliable business partner. When I have a question about the tool that's not in the documentation, such as a advanced settings/configurations, someone from AC responds to my email quickly. Throughout my career planning, launching and growing Salesforce Experience Cloud Communities, AC apps have been my go-to and AC has been consistent with great customer service.

Does the job well

We use it for our Internal Community and AC ideas ultimate app helps us to manage the feature requests. it makes the Community moderation easier and with the reports and dashboards its easier to see the progress and status of the Ideas. As of today it does more than the legacy AC ideas.

Straightforward robust enhancement request management in the Salesforce Digital Experience ecosystem

Does what it says on the tin, provides the features you'd expect for both customers/partners/internal raising Ideas, as well as Product and related teams who need to manage them, and communication between the two.

Useful tool to manage ideas in community

The AC Ideas Ultimate package is great for Ideas management in Experience Sites and meets the requirements we had. It offers quite a few enhancements over the old free version as it moves to no longer rely on Salesforce classic Ideas objects. We weren't a massive fan of how they went about deprecating the free version as they didn't just stop developing or updating it they actively added new artificial limits to it to force us onto the paid platform. There was no option to stay on the older version and we had to completely rebuild a large number of processes at short notice costing us a lot.

Great Product with Robust Features and Outstanding Support

We recently started using this product, and it has proven to be a game-changer. The ability to create ideas from existing cases, seamless integration with Jira and case status updates, and the inclusion of inbuilt dashboards make it a powerhouse of functionality. What truly sets it apart is the efficient and responsive support. Interacting with support/ customer success has been a delight, and their dedication is evident in their swift responses and the hard work they put into addressing every request. A must-have for product moderators looking for efficiency and very useful features!

A Great End to End Ideation Solution

We bought the Advanced Communities app for our WalkMe World Community. We are very happy with both the front end and back end features. But let me tell you what I love about it. We had regular calls initiated by the AC Team. They were responsive and answered all our questions in a timely manner even as we were going live and needed quick attention. Our CSM Cailen was amazing and we had access to technical help all along the way. The app pretty much covers all the bases and is flexible.

Great functionality and easy to use

Easy to setup, great support. Easier to use than the standard, more functionality.

A very powerful out of the box solution

We’ve been using AC Ideas for many years now. It’s a very powerful out-of-the-box solution that allows us to easily capture product feedback and share it with Product Teams. It has all the features we need - custom categories, statuses, category owners, notifications, etc. It works with native Salesforce functionality so setup was relatively quick and easy. The AC Ideas team was very helpful in getting us up and running. We just upgraded to their Ultimate version and the look and feel is more modern and visually appealing. Can’t wait to use it more!