Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Materna Information & Communications SE
Your partner for process consulting in Customer Service Management
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 2
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 5
Combining the latest Salesforce technologies with targeted business analyses, the digitalization of customer-oriented processes and the automation of business processes all leads to a new, data-driven future in customer service management.
Description
From the optimization of existing service processes to technology consulting, integration and restructuring according to the Support 2.0 concept – this and much more is part of Materna’s range of services in the context of customer service management. We help our customers with the set up and integration of comprehensive knowledge management. We accompany all changes with our professional change management and take quality management aspects into account. Materna’s focus here is on our customers‘ long-term success. This involves combining our own internal expertise with the wide-ranging opportunities provided by Salesforce. We are also ready to provide further developments after the concept design phase and implementation of a solution. This means our customers benefit from having a long-term dedicated partner which is always up to date in customer service management. If you have any questions, we will be very pleased to advise you. Just send us a brief message and our experts will get back to you.
Highlights
Over 30 years’ experience developing and optimizing processes in customer service management for a wide range of sectors.
End-to-end consulting for long term success: from initial consulting workshop, structured solution development and implementation through to support with change management and setting up future-oriented knowledge management.
Standardised procedure for Salesforce process consulting, enhanced to meet individual requirements.
Provider Details
Materna is a full service provider in the premium segment successfully implementing IT projects for business customers and the public sector. Materna delivers process and technology consulting services, develops and implements IT solutions and provides maintenance, operations and training services. Around the world, this family company employs more than 2,300 staff. Materna achieved a group turnover of 323.8 million euros in the 2019 business year. This success is based on maintaining long term customer relations Their customer list reads like the “Who’s Who” of German businesses and public sector organisations. This has resulted in several thousand successfully implemented customer projects covering all sectors over the last 40 years. Materna has a clear focus on adding value for their customers – with customized solutions, knowledge of benchmarks and extensive experience.
Geographic Focus
Germany
Languages
English • German