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ICwhatUC Virtual Assistance Platform

Smarter service, anywhere, anytime.

Overview

ICwhatUC is a data-powered virtual & autonomous service platform that uses instant video to simplify remote service. Do more work, without the trip. Collect data from your daily customer interactions, to gain new insights and improve your business.

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See How ICwhatUC Virtual Assistance Platform Works

  • BETTER CONNECTION: Enterprise level security, encryption, and universal connection lets you instantly connect with your customers in a single tap, without the hassle of an app download or account creation. Get right to work in seconds.

  • IN-CALL WORK: Purpose-built software with 57 different configurations to build the perfect process for your work. ICwhatUC makes it easy to complete work in-call, with smart assisted directions, auto-generated field notes, image capture, and AR markup.

  • SMART ASSISTANCE: Assisting customers with the immediate issue is only part of the solution. We record and use our propriety AI engine to give deep insight to your work. This data enables self directed service solutions for your customers.

ICwhatUC is a data-powered virtual service platform that uses video to simplify remote service. We help you to do more work, without the trip. With ICwhatUC, you can collect data from your customer interactions, giving you unique insights to improve your business and increase responsiveness for your customers. Built for the modern enterprise ICwhatUC fits seamlessly into your enterprise workflows, meets the highest privacy standard, while giving you maximum intelligence about your business. ICwhatUC allows your team to connect instantly with any customer on any device with a single tap. No app download or account required. All virtual service calls come equipped with industry leading tools designed to give the best support possible while recording all sessions for maximum insight into your work. The ICwhatUC platform uses proprietary AI and natural language processing on your customer video's to give your team unique insights on customers and trends. Each session has a complete transcript and AI driven session summary. Using these recordings our AI driven platform works in the background to create autonomous self serve solutions for your most common problems.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package