Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
ICwhatUC Virtual Assistance Platform
Smarter service, anywhere, anytime.
- Business Need
- Customer Service
ICwhatUC is a data-powered virtual & autonomous service platform that uses instant video to simplify remote service. Do more work, without the trip. Collect data from your daily customer interactions, to gain new insights and improve your business.
Highlights
BETTER CONNECTION: Enterprise level security, encryption, and universal connection lets you instantly connect with your customers in a single tap, without the hassle of an app download or account creation. Get right to work in seconds.
IN-CALL WORK: Purpose-built software with 57 different configurations to build the perfect process for your work. ICwhatUC makes it easy to complete work in-call, with smart assisted directions, auto-generated field notes, image capture, and AR markup.
SMART ASSISTANCE: Assisting customers with the immediate issue is only part of the solution. We record and use our propriety AI engine to give deep insight to your work. This data enables self directed service solutions for your customers.
Provider Details
IrisCX is a data-powered virtual service platform that uses video to simplify remote service. Do more work, without the trip. With IrisCX, you can collect data from your customer interactions, giving you unique insights to improve your business and increase responsiveness for your customers. Built for the modern enterprise IrisCX fits seamlessly into your enterprise workflows, meets the highest privacy standard, while giving you maximum intelligence about your business. IrisCX allows your team to connect instantly with any customer on any device with a single tap. No app download or account required. All virtual service calls come equipped with industry leading tools designed to give the best support possible while recording all sessions for maximum insight into your work. Create a smart assisted service team and autonomous self help channels in your business using IrisCX.
Pricing Details
ICwhatUC offers per user and per minute pricing packages for enterprise customers.
Default Plan
$1,000 USD/company/year