ICwhatUC Virtual Assistance Platform

Additional Details

ICwhatUC is a data-powered virtual service platform that uses video to simplify remote service. We help you to do more work, without the trip. With ICwhatUC, you can collect data from your customer interactions, giving you unique insights to improve your business and increase responsiveness for your customers. Built for the modern enterprise ICwhatUC fits seamlessly into your enterprise workflows, meets the highest privacy standard, while giving you maximum intelligence about your business. ICwhatUC allows your team to connect instantly with any customer on any device with a single tap. No app download or account required. All virtual service calls come equipped with industry leading tools designed to give the best support possible while recording all sessions for maximum insight into your work. The ICwhatUC platform uses proprietary AI and natural language processing on your customer video's to give your team unique insights on customers and trends. Each session has a complete transcript and AI driven session summary. Using these recordings our AI driven platform works in the background to create autonomous self serve solutions for your most common problems.