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CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey
Get CX feedback across customer journeys from your customer
- Industries
- Professional ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- MarketingMarketing AutomationSurveys
- Requires
- Sales CloudService Cloud
- Compatible With
- Marketing Cloud Engagement
CXIQ is a native Salesforce feedback collection & analysis platform that provides a 360-degree view of your customer journey. Easily capture customer feedback at multiple touchpoints. No hidden fees, no additional platforms, fully supported set up!
Highlights
Create Custom Surveys with Ease - CXIQ offers pre-built questions NPS, CSAT, CES and PMF. Easily design and distribute customized feedback requests that reflect your brand.
Deliver a Seamless Customer Experience Across Channels - Gather feedback via email, web, QR codes, and SMS at various touchpoints throughout the customer journey to gain a comprehensive understanding of the CX.
Track CX Metrics with Ease - monitor customer experience scores at multiple touchpoints across all of your services or branches. Get a bird's eye view of your customer journeys and the pain points that need to be addressed to improve the experience.
Provider Details
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
15% discount when billed annually
Default Plan
$650 USD/company/month