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CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

By CXIQ

Get CX feedback across customer journeys from your customer

$650   USD/company/month

Discounts available for nonprofits

Industries
Professional Services
Retail
Travel, Transportation, & Hospitality
Business Need
Marketing
Marketing Automation
Surveys
Requires
Sales Cloud
Service Cloud
Compatible With
Marketing Cloud Engagement

CXIQ is a native Salesforce feedback collection & analysis platform that provides a 360-degree view of your customer journey. Easily capture customer feedback at multiple touchpoints. No hidden fees, no additional platforms, fully supported set up!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
CXIQ/Summer 2024_3 1.29.0
Listed On
08/12/2021
Latest Release
05/24/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 13
Custom Tabs: 8
Custom Apps: 0
Lightning Components
Global: 12
App Builder: 5
Community Builder: 6
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/26/2021

Additional Details

CXIQ is a native Salesforce feedback collection and analysis platform that provides a 360-degree view of your customer journey. With CXIQ, you can easily capture customer feedback (NPS, CSAT, CES, or PMF) at multiple touchpoints to gain a deeper understanding of customer experience. With CXIQ, you can easily create feedback requests with custom branding (logos & colors) in minutes, without any coding or third-party platforms. The platform enables you to send feedback requests with a single NPS, CSAT, CES, or PMF question. Optionally you can configure the platform to direct happy "promoters" to external review sites, while "detractors" can privately share their issues. All feedback is stored in real-time customer journey maps. Benefits: Gain Deeper Insights - CXIQ helps you understand your customer experience with Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Product Market Fit (PMF). Take Action - Capture and act on customer pain points and feedback to improve customer experience. Drive Growth - Leverage promoters to get positive referrals or reviews on Google, TrustPilot, Yelp, and other platforms.

Need help?

CXIQ

London, UK

Full onboarding service available.

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