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CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey
Get CX feedback across customer journeys from your customer
- Industries
- Professional ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- MarketingMarketing AutomationSurveys
- Requires
- Sales CloudService Cloud
- Compatible With
- Marketing Cloud Engagement
CXIQ is a native Salesforce feedback collection & analysis platform that provides a 360-degree view of your customer journey. Easily capture customer feedback at multiple touchpoints. No hidden fees, no additional platforms, fully supported set up!
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Showing 2 of 2 Reviews
Great app for gauging your customer's feedback, amazing support
We'd been looking for a solution to integrate NPS or CSAT survey in campaign emails for Marketing Cloud and the developers went above and beyond in providing additional functionality specific to our use case. The app does exactly what it promises, allowing recipients to rate their experience and also prompting them (if the functionality is enabled) to leave a review on Google or TrustPilot. Aside from calculating the NPS score and CSAT rating, it can also be useful for internal support teams to identify and contact the less satisfied clients. All in all a great app with timely, flexible support included.
Simple and easy to use
The guys at Rokket have created a really great app to collect NPS. We use to collect NPS scores from customers as they sign up. We're able to clearly communicate with our business improvement team the problems customers raise. It's also helped us increase our TrustPilot score. Cheaper than most the solutions that we reviewed where there always seems to be hidden costs. With Rokket the simple monthly fee suits us.