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CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

Get CX feedback across customer journeys from your customer

Overview

CXIQ is a native Salesforce feedback collection & analysis platform that provides a 360-degree view of your customer journey. Easily capture customer feedback at multiple touchpoints. No hidden fees, no additional platforms, fully supported set up!

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See How CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey Works

  • Create Custom Surveys with Ease - CXIQ offers pre-built questions NPS, CSAT, CES and PMF. Easily design and distribute customized feedback requests that reflect your brand.

  • Deliver a Seamless Customer Experience Across Channels - Gather feedback via email, web, QR codes, and SMS at various touchpoints throughout the customer journey to gain a comprehensive understanding of the CX.

  • Track CX Metrics with Ease - monitor customer experience scores at multiple touchpoints across all of your services or branches. Get a bird's eye view of your customer journeys and the pain points that need to be addressed to improve the experience.

CXIQ is a native Salesforce feedback collection and analysis platform that provides a 360-degree view of your customer journey. With CXIQ, you can easily capture customer feedback (NPS, CSAT, CES, or PMF) at multiple touchpoints to gain a deeper understanding of customer experience. With CXIQ, you can easily create feedback requests with custom branding (logos & colors) in minutes, without any coding or third-party platforms. The platform enables you to send feedback requests with a single NPS, CSAT, CES, or PMF question. Optionally you can configure the platform to direct happy "promoters" to external review sites, while "detractors" can privately share their issues. All feedback is stored in real-time customer journey maps. Benefits: Gain Deeper Insights - CXIQ helps you understand your customer experience with Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Product Market Fit (PMF). Take Action - Capture and act on customer pain points and feedback to improve customer experience. Drive Growth - Leverage promoters to get positive referrals or reviews on Google, TrustPilot, Yelp, and other platforms.

Categories

Business Needs
Marketing
Marketing Automation
Surveys
Industries
Professional Services
Retail
Travel, Transportation, & Hospitality
Personas
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package