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babelConnect for Salesforce - Integrated VoiceBot | Contact Center Automation

Mission-Critical VoiceBot Automation in Salesforce

Overview

What if you could automate 90% of CX tasks? With VoiceBot services and process automation, you can. That's better outcomes for customers... Simpler journeys for agents... And a faster, more effective way to serve customers, with Salesforce.

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  • • Sophisticated VoiceBot service Make automated VoiceBots your hardest working assets and benefit from full or partial automation in virtually every call.

  • • Fully automated workflows Cut the burden of manual work; automate up to 90% of tasks in sales acceleration, reporting, onboarding, and more.

  • • Customizable call flows Personalize each customer’s experience with contextual data like language preference, ticket status and lifetime value.

  • • Carrier-Grade Voice for Salesforce Add the highest tier of voice quality to the heart of your customer experience with our multi-carrier telephony network and local service providers wherever you are.

• Integrated VoiceBot assistance Deploy VoiceBots for full or partial automation of queries. Automate 45 seconds out of any call with integrated VoiceBot assistance. • Fully automated workflows  Cut the burden of manual work; automate up to 90% of tasks in sales acceleration, reporting, onboarding, and more. • Deploy your complete contact center babelConnect offers a complete contact center with integrators for all your other tools. Use as much babelConnect functionality as you need and add carrier-grade voice to Salesforce. • Omnichannel engagement Meet your customers wherever they are with voice, email, IVR and 2-way messaging across SMS, Facebook Messenger and WhatsApp. • Fully customizable call flows Personalize each customer’s experience with contextual data like language preference, ticket status and lifetime value.  • Test and learn with zero coding  Remove each barrier to industry-leading service with simple, composable tools. Create outstanding use cases including virtual queuing, VIP routing and proactive outbound service.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder