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babelConnect for Salesforce - Integrated VoiceBot | Contact Center Automation

By babelforce

Mission-Critical VoiceBot Automation in Salesforce

No Ratings
€79   EUR/user/month

Discounts available for nonprofits

Requires
Sales Cloud
Service Cloud

What if you could automate 90% of CX tasks? With VoiceBot services and process automation, you can. That's better outcomes for customers... Simpler journeys for agents... And a faster, more effective way to serve customers, with Salesforce.

  • How does VoiceBot AI help customers?

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
babelConnect 2/webRTC 2.74.0
Listed On
06/07/2023
Latest Release
10/19/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 1
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.73.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/14/2023

Additional Details

• Integrated VoiceBot assistance Deploy VoiceBots for full or partial automation of queries. Automate 45 seconds out of any call with integrated VoiceBot assistance. • Fully automated workflows  Cut the burden of manual work; automate up to 90% of tasks in sales acceleration, reporting, onboarding, and more. • Deploy your complete contact center babelConnect offers a complete contact center with integrators for all your other tools. Use as much babelConnect functionality as you need and add carrier-grade voice to Salesforce. • Omnichannel engagement Meet your customers wherever they are with voice, email, IVR and 2-way messaging across SMS, Facebook Messenger and WhatsApp. • Fully customizable call flows Personalize each customer’s experience with contextual data like language preference, ticket status and lifetime value.  • Test and learn with zero coding  Remove each barrier to industry-leading service with simple, composable tools. Create outstanding use cases including virtual queuing, VIP routing and proactive outbound service.

Need help?

babelforce

Berlin, Germany

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