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babelConnect for Salesforce - Integrated VoiceBot | Contact Center Automation
Mission-Critical VoiceBot Automation in Salesforce
- Requires
- Sales CloudService Cloud
What if you could automate 90% of CX tasks? With VoiceBot services and process automation, you can. That's better outcomes for customers... Simpler journeys for agents... And a faster, more effective way to serve customers, with Salesforce.
Highlights
• Sophisticated VoiceBot service Make automated VoiceBots your hardest working assets and benefit from full or partial automation in virtually every call.
• Fully automated workflows Cut the burden of manual work; automate up to 90% of tasks in sales acceleration, reporting, onboarding, and more.
• Customizable call flows Personalize each customer’s experience with contextual data like language preference, ticket status and lifetime value.
• Carrier-Grade Voice for Salesforce Add the highest tier of voice quality to the heart of your customer experience with our multi-carrier telephony network and local service providers wherever you are.
Provider Details
We started babelforce in 2013 because we’d seen how many broken processes existed in the contact center. Why should customers always struggle to get good service? After looking around for a platform that could fix those processes – and simplify service – we realized that the product just didn’t exist. So, we made it ourselves. babelforce’s goal is to make customer service easy – for customers, for agents and for you. Our No-Code platform makes it simple to create and evolve any customer service process, in a matter of days or even hours. You don’t need coding skills to use babelforce; you can create your ideal customer solutions using intuitive visual tools. What’s more, those solutions will work across all your core systems because babelforce integrates with everything – literally. Whether you’re focused on inbound, outbound, multichannel or self-service, you can create what you need with babelforce.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
The pricing is subject to negotiation based on the magnitude of the deal and the duration of the contract.
babel Flex Plus
€79 EUR/user/month
babel Enterprise
€99 EUR/user/month
babel Ultimate
€149 EUR/user/month
Voicebot Licenses
€99 EUR/channel/month