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Case Milestone & Entitlement Dashboard

Prebuilt Entitlements & Milestones Dashboard

Overview

Understand how well you are keeping up with your customers' Service Level Agreements with this prebuilt Dashboard. The Reports use the standard Entitlements and Milestones Objects

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See How Case Milestone & Entitlement Dashboard Works

  • Check out the user guide attached to this listing under 'More Details' for more info.

Understand how well you are keeping up with your customers' Service Level Agreements with this prebuilt Dashboard. The Reports use the standard Entitlements and Milestones Objects - Milestone Achievement rate - Open violations which require attention - Average time to complete Milestones - Milestones breached over time - Sum of Milestone Breach Time - Open Cases by Milestone Status - And much more!

Categories

Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code

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