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Voice Essentials for Service Cloud Voice

By NeuraFlash LLC

Created by voice experts to maximize time savings & actionable insights

$25,000   USD/Org/year
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Industries
Retail
Financial Services
Requires
Service Cloud

Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.

  • Voice Essentials by NeuraFlash

  • Learn more about Voice Essentials!

  • Service Cloud Voice, Powered by Amazon Connect for Financial Services

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Voice Essentials/Coral 2.5.0
Listed On
07/26/2022
Latest Release
09/03/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 24
Custom Tabs: 8
Custom Apps: 1
Lightning Components
Global: 19
App Builder: 3
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.30.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/26/2022

Additional Details

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Need help?

NeuraFlash LLC

Burlington, MA 01803

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