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Voice Essentials for Service Cloud Voice
Created by voice experts to maximize time savings & actionable insights
$25,000 USD/Org/year
- Industries
- RetailFinancial Services
- Requires
- Service Cloud
Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.
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Showing 8 of 8 Reviews
Agent Wallboard question
Hi, I am currently on version 1.20 and seeing the agent wallboard on my end but when checking the release notes for agent wallboard in this version, it appears that versions greater than 1.20 has agent wallboard with the ability to change their routing profile. Is there any reason on why I am seeing this feature in V1.20?
Service Cloud Voice
We have been using SCV for roughly two years, with help from Neuraflash from the implementation and still to this day. Voice Essentials has helped bring the metrics from AWS we want into salesforce for the call center managers and users to view.
NeuraFlash is our trusted SCV partner
We were an early adopter of the Generally Available Service Cloud Voice package with AWS a couple of years ago. NeuraFlash helped us navigate some of the (prior) immaturities with the Salesforce-AWS solution, and they've been a trusted partner ever since (we have an on-going managed service with them). They have experienced Salesforce, AWS and call center experts that enable them to provide great service, support and trusted advice when it comes to call center tech. We use the Wall Board every day to monitor progress, alongside their dashboards and some other features that are essential to our monitoring needs.
Phone System in the Cloud
We used NuraFlash to implement service cloud voice to replace our on-prem aging equipment. The integration with SalesForce and AWS Connect was much more reliable compared to integrating with on-prem solutions. Thank You!
Service Cloud Voice
We implemented service cloud voice with Neuraflash a couple years ago and it has been a great program for us. Love the new features and the ones that are coming soon!
Lots of good features and more coming
We've used Voice Essentials for a couple years and have gotten a lot of value out of it. The different dashboards have helped us manage our agents and make sure our operations are running smoothly. The team at NF have been great about answering questions and providing direction as well.
Service Cloud Voice
We worked with NeuraFlash on our service cloud voice implementation and they were exceeded our expectations. They were flexible with our timeline and answered all our questions. The engineers we worked with helped with making suggestions to our call center and also allowed us to work hand and hand for an easy transition.
Professional Implementation, Outstanding Support
We hired NeuraFlash for a full implementation of Service Cloud Voice. They completed the implementation according to the expected timeline and customized many features for our business specific use cases. The team was communicative and experienced. Their post launch support was also excellent as they helped my (Internal Software Architect) to debug amazon cloudwatch logs and to fill gaps in the standard salesforce package implementation with the extended features offered through Voice Essentials.