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CLink for Contact Centers integration
Integration of Salesforce with Cisco and Alvaria(ex.Aspect) Contact Centers
- Business Need
- Integration
CLink is an application that integrates Salesforce with Cisco Unified Contact Centers (UCCE and UCCX) and Aspect Unified IP.
Highlights
CLink enhances Salesforce with the interaction management capabilities of Cisco and Alvaria (former Aspect) Contact Centers. Hence, it empowers agents to provide better customer engagement without having to switch between multiple windows.
Supports omnichannel customer engagement CLink supports all available communication channels including digital channels so agents can handle multiple communications simultaneously, even when interaction channels are managed by different platforms.
Capable to handle complex architectures CLink enables the connection of multiple instances of Salesforce with different versions of Cisco and Alvaria Contact Centers. This makes CLink the middleware of choice for complicated contact center environments.
Provider Details
Comsys is a leading ICT provider offering solutions that help our clients to capture, manage, and optimize customer interactions. Through our extensive portfolio of enterprise-class products, our customers orchestrate omnichannel engagement, increase outbound campaign results, and achieve significant cost savings in their customer service operations. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Alvaria®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
The final price is affected by deployment model and volume of licences. Please contact Comsys for a quotation.
Default Plan
$25 USD/user/month