CLink for Contact Centers integration

Additional Details

High availability and Session persistence CLink is capable to automatically restore and resume all active processes in case of system failures or faults. It supports N+1 redundancy, mitigating the risks of a single point of failure. Load balancing For cases of high loads, CLink is designed to balance the traffic between multiple servers, and the portals or the access points of the contact center. With this, it prevents bottlenecks and ensures uninterrupted operation. Expandability CLink can accommodate unlimited agents with the deployment of additional CLink servers even while CLink is active, achieving zero-downtime during upgrades. Administration suite CLink administration application enables the monitoring of system resource utilization, system health, and other vital statistics. Administrators can supervise specific operations, broadcast messages to teams and manage logs.