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Live Video for Tech Support

Service at the speed of sight

Overview

MirrorMe enables brands to provide faster service with live video technical support. Our solution provides best in class features like screen annotations and photo snapshots, while increasing customer engagement with an app-free experience.

See How Live Video for Tech Support Works

No app download or registration process for your customer. Customers receive an SMS message with a link to join a video call on iOS and Android.
Enhance your telephony system with video. With MirrorMe, Agents can add 1-way video to existing customer calls without switching to another audio line.
Calls are encrypted and secure. Video calls are connected through a globally distributed network, and session recordings can be stored in private cloud storage, allowing you to keep your data within regional borders.

MirrorMe helps your team troubleshoot issues with live video on every call. Our 1-way live video service gets your support experts in front of issues quickly. No need to switch platforms to use our visual tools, stay on the call and take the guess work out of problem solving. Sessions come with screen annotations, photo snapshots, and video recordings to share customer insights with marketing, product and quality teams. And with our app-free solution, customers don’t need to download an app to join a live video call— it’s as easy as clicking an SMS link. The results are more customer engagement, better troubleshooting and product details you thought you’d never get.