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SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce
One Workspace to Send, Receive, and Automate Messages and Fax
- Industries
- Horizontal ProductFinancial ServicesHealthcare & Life Sciences
- Business Need
- SalesProductivityMarketing
- Requires
- Sales CloudService CloudMarketing Cloud EngagementHealth Cloud
- Compatible With
- Service CloudMarketing Cloud EngagementFinancial Services Cloud
Send and receive text messages and fax directly in Salesforce from one unified inbox. SMS & Fax Hub automates reminders, updates, and document delivery, supports 10DLC texting, and provides secure, HIPAA-ready online fax with full tracking & audit history
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudMarketing Cloud EngagementHealth Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service CloudMarketing Cloud EngagementFinancial Services Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedForce.com
App Details
- Version
- SMS & eFAX Guru/Spring 2023 1.26.0
- Listed On
- 11/11/2021
- Latest Release
- 03/06/2023
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsSalesforce ShieldManaged PackageLightning App Builder
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 24Custom Tabs: 13Custom Apps: 1
- Lightning Components
- Global: 15App Builder: 4Community Builder: 2
- Languages
- DutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
SMS & Fax Hub brings end-to-end Salesforce SMS and secure online fax into one single place, removing the need for separate text or fax tools. Your team members can send SMS messages from Salesforce, interact with customers through two-way conversations, and send online faxes directly from CRM. The built-in 10DLC-approved Salesforce text messaging ensures fast, reliable delivery. Every message or fax you send or receive is automatically tracked, logged, and linked to the correct Salesforce record. Seamless integration with Salesforce Flows, Apex, and APIs triggers automated confirmations, reminders, alerts, and document workflows. A single inbox to view all communications allows you to respond quickly and efficiently. Dynamic templates are available for use in creating personalized SMS and fax communications at scale. ✔️Salesforce SMS integration for two-way text messaging ✔️Unified inbox for viewing SMS, MMS, voice, telephony, faxes ✔️Automated workflows and bulk messaging ✔️Secure online fax service with delivery receipts ✔️Complete message tracking, logs, and dashboards
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Delaware, United States