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Unaric Voice - (Service Cloud Voice for CTI, Microsoft Teams & Telephony)

By Unaric

Connect any PBX including MS-Teams to Service Cloud Voice

No Ratings
Starting at €25   EUR/user/month

Discounts available for nonprofits

Industries
Horizontal Product
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Marketing Cloud Engagement
Financial Services Cloud
Health Cloud

Connect to over 100 PBX (on-premise, cloud) including Microsoft Teams to Salesforce Service Cloud Voice. Add Call Distribution based on Salesforce Data and Audio Link and Archive Service to get a Contact Center Suite.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Marketing Cloud Engagement
Financial Services Cloud
Health Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Requires a Salesforce Service Cloud Voice license. Depending on the PBX a MS-Teams phone license, TAPI (TSP) driver, CTI Server or special desk phones / SoftPhones.

App Details

Version
Mirage for Service Cloud Voice/Spring 23 1.4022.0
Listed On
06/14/2021
Latest Release
05/23/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 14
Custom Tabs: 5
Custom Apps: 0
Lightning Components
Global: 19
App Builder: 2
Community Builder: 0
Languages
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3004.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/19/2022

Additional Details

Use the power of Service Cloud voice and add it to your existing phone system and phone provider. On premise PBX like Aastra, Allworx, Alcatel, Asterisk, Auerswald, Avaya, Cisco, ESI, Enreach, Ericsson, Hipath, Innovaphone, GoTo, Mitel, NEC, Nortel, Octopus, Panasonic, Samsung, Siemens, Shortel, Swyx, Unify, Wildix, 3CX, Toshiba, Telekom, Yeastar, Cloud PBX like Nfon, Nextiva, Placetel, Sipgate, Broadsoft, Swisscom, MS Teams

Need help?

Unaric

London

For all available support options click here https://mirage.force.com/customerportal/s/article/which-support-and-update-options-are-available?language=en_US

Other ResourcesTerms & Conditions