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Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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Unaric Voice - (Service Cloud Voice for CTI, Microsoft Teams & Telephony)

Connect any PBX including MS-Teams to Service Cloud Voice

Package Contents

If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects
14
Custom Tabs
5
Custom Apps
0

Lightning Components

Global
19
App Builder
2
Community Builder
0

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Marketing Cloud Engagement
Financial Services Cloud
Health Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Supported Languages
English
German

Additional Requirements

Requires a Salesforce Service Cloud Voice license. Depending on the PBX a MS-Teams phone license, TAPI (TSP) driver, CTI Server or special desk phones / SoftPhones.