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OvationCXM
Own the Journey. Guide the Experience. Unleash the Benefits.
- Business Need
- Integration
- Requires
- Service Cloud
Connect OvationCXM’s pioneering no-code CXMEngine platform to Salesforce in order to orchestrate and automate unlimited personalized journeys. Make updates directly in Salesforce and our bidirectional sync will take care of the rest.
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Showing 5 of 5 Reviews
Easy & Flexible
It was pretty easy to get started using the integration to OvationCXM. It took about 30 minutes to install and configure the basic field sync and workflow rules. I was able to filter the data as needed and map the sync direction for each object and for each field as well. The integrated picklist mapper was nice too. There are a lot of configuration options in the app and in OvationCXM. It was helpful for the OvationCXM team to run me through the setup the first time. The documentation is fine, but could be improived a bit.
Useful extension if you are a OvationCXM customer
It does the job. The salesforce admin has the configuration access where a admin can setup what flows to-and-fro OvationCXM. The error log functionality is useful - love that you can re-run a failed sync task. However, would be helpful to have more details in the error logs and some kind of stack trace.
Easy to use integration with OvationCXM
Integrating the OvationCXM Salesforce package into my business operations has been an outstanding experience. The simplicity and intuitive nature of the system allowed for a smooth implementation, seamlessly connecting with the OvationCXM customer experience engine. The customer success team was certainly helpful in answering my questions and addressing the concerns. Looking forward to future updates to the package as well.
The bugs list in endless
We have installed/uninstalled this app more than I can count, we had to adapt our customer's organization to receive this app because it's so not admin friendly, every time we deployed it and run apex class tests we get so many errors that we are giving up...so I DO NOT recommend it.
Lots of bugs
Breaks deployment post install if you don't configure the app, so if your metadata has any relationship with boomtown artifacts (fields on profile, and layout) you will need to install the app and configure. Also, code does not appear to be bulkified, so if I update N accounts N batch apex are invoked, even if the update itself was a blank one.
Hi Carla - Thanks for the feedback and sorry that you have a poor experience implementing the app. I would love to hear more about your experience and I'll schedule time with your customer to learn more. I'm curious to hear about: 1) What led you to install and uninstall the app multiple times? 2) What did you have to adapt form your customer's organization to enable this app to work? 3) What do you mean by 'so not admin friendly'? 4) What errors are you receiving when you run apex class tests? Thank you.