Tipping Point Consulting

The managed services agreement with Tipping Point Consulting makes it possible for our organization to continue to innovate and deliver high impact outcomes for our community. As a nonprofit organization, we are committed to stewarding donated funds in the most effective way possible, and partnerning with TP means we have access to a broad range of highly skilled Salesforce professionals from across platform features at a very reasonable cost. Tipping Point helps us troubleshoot errors, develop technology-based solutions to process challenges, works seemlessly with our related technology vendors (web design, IT), and never recommends expensive solutions when more cost-effective strategies will suffice. Our relationship specialist is like an extension of our own staff.

Tipping Point is an incredible company with knowledgeable people who are incredibly talented at building, implementing, and maintaining the right solution for our non-profit. They listen well and continue to collaborate with us to build out the solutions we need to be as effective as we can be.

Working with Tipping Point Consulting has been a great experience. They really worked hard in building out our CRM to our specific needs and standards. We thank TPC for all their hard work.

The team was great to work with. There are areas that would be helpful to be able to source from them in the future that weren't available or within their current skill set, and that is the reason for any 4s in my rating. These include items such as having someone who can source more advanced integrations and possibly someone who can do software development pieces. These were items that felt possible at the beginning of the engagement, but there weren't clear resources to explore them once the project started. The team did have a good amount of expertise and advice otherwise.

The organization has been an excellent strategic partner.

Our partnership with Tipping Point Consulting provides outstanding value for our nonprofit organization. Their team has all the knowledge and creativity we need to utilize Salesforce effectively throughout our organization, including development, volunteers, and programs. Our primary relationship manager is like an extension of our own staff. She understands our mission and our processes and develops solutions that make a real difference in our ability to focus on serving our community. Tipping Point Consulting also understands the very real budget constraints of a small organization, and always scopes our managed services package to ensure it remains affordable.

Working with the Tipping Point Consulting team was a pleasure. Our team truly appreciated their approachability and their willingness to always support us with requests both big and small. We would not have been able to set-up and utilize our system without their guidance and support.

Our initiative required implementing two new Salesforce apps in our existing environment: Non-Profit Cloud Case Management and Program Management Module. Tipping Point's prior experience with these apps was invaluable to the success of our initiative. They were very easy to work with - collaborative, responsive, articulate - and happy to explain "the how and why" of each option as project decisions were made. They regularly demonstrated new functionality as requirements were delivered which really facilitated understanding and knowledge transfer. The initiative finished on time and on budget, and stakeholder satisfaction was excellent.

Our salesforce team and Tipping Point Partners were incredible. They provided all the structures of communication and tasks. We had weekly meetings, systems trails and so much support. My team and I felt this process was very smooth and productive. Thank you!

Tipping Point Consulting has been fantastic to work with. The team is responsive and timely and their communication and support have been excellent. I believe the team is fairly new to Education Cloud but understood our goals and worked tirelessly and creatively to meet our needs within the scope of the project.