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Squaretalk Axiom

Axiom - Cloud-Based Contact Center Platform

Overview

Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in ease of integration, Axiom gives BPOs all the tools they need to provide personalized service to clients worldwide.

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  • Easily Integrate Connect Salesforce and start making and receiving calls from any computer with the click of a mouse. Share key call information including call history, recordings, key metrics, and any other relevant caller or agent data.

  • Intelligent Skill-Based Routing Forward your clients to the team with the right skills including language and technical expertise and connect them directly to the most appropriate agent based on their Salesforce CRM profile while skipping the IVR.

  • Remote Work and Security Enjoy one of the strongest VoIP security infrastructures that reduce exposure to non-trusted networks, blocks threats at the highest level, and allows secure communications and business collaboration.

Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams working for BPOs. Whether agents are working from home or on site, Axiom gives BPOs all the tools they need to provide secure, high level and personalized service to clients worldwide. Through deep integration with Salesforce CRM, Axiom distributes calls and historical data to the most suitable agents, allowing them to personalize every interaction. Axiom also routes the calls to agents at an optimal rate to ensure efficient use of agents' time and maximize ROI. Axiom offers Salesforce users a world of modular features that include, High fidelity voice, video and data communications, Local, mobile, national and toll-free virtual phone numbers in more than 100 countries and 3762 area codes worldwide, and instant website interaction that connects potential customers with sales agents within 30 seconds.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package