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Squaretalk Axiom
Axiom - Cloud-Based Contact Center Platform
- Business Need
- Customer Service
Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in ease of integration, Axiom gives BPOs all the tools they need to provide personalized service to clients worldwide.
Highlights
Easily Integrate Connect Salesforce and start making and receiving calls from any computer with the click of a mouse. Share key call information including call history, recordings, key metrics, and any other relevant caller or agent data.
Intelligent Skill-Based Routing Forward your clients to the team with the right skills including language and technical expertise and connect them directly to the most appropriate agent based on their Salesforce CRM profile while skipping the IVR.
Remote Work and Security Enjoy one of the strongest VoIP security infrastructures that reduce exposure to non-trusted networks, blocks threats at the highest level, and allows secure communications and business collaboration.
Provider Details
Squaretalk is an adaptive, multichannel communication platform for the outsourced customer communication ecosystem. Our products Axiom, Matrix Express and Lynx are among the easiest to integrate in the Salesforce app exchange We specialize in custom business solutions and focus on agility and innovation that meets our client's needs. Our solutions are used by over 200 BPO's worldwide. Our current focus is creating the best solutions for the BPO market where we believe there is a major opportunity for growth and technological development. Squaretalk's products include Axiom. a powerful cloud contact center providing the ultimate in speed and ease of integration, Matrix, adaptive dialer that drives over 400% increase in contact center efficiency, Express, a multi-channel smart messaging platform, and Lynx a graphic studio that allows just about anyone to automate complex business workflows with a few clicks. Flexibility that Powers Communication
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Pricing is per user with discounts available for large organizations and for 6 and 12-months advance payment.
Default Plan
$15 USD/user/month