ServicePoint Solutions : Field Service | Service Cloud | Sales Cloud Consultants

Good, flexible support solution from SPS in which we work proactively with them to support the ongoing maintenance of the system.

SPS are a really good partner to work with, especially around Field Service.

Definitely would recommend SPS for the deployment of Field Service. They have significant experience and understanding of the product to ensure it works for the business.

ServicePoint always go above and beyond and have helped with some tricky issues and given great advice.

I asked Servicepoint Solutions to help me with a project I was working on for my Managing Director, he wanted to be able to easily see a forecast for contract billing month on month, by product and cost as well as a view of cancellations and new contracts. Servicepoint advised a dashboard would be the best way to illustrate this information and created reports from our contract and field service apps to do this. Using their initiative, they added extra reports to the dashboard to show engineer response times from the field service app and suggested options for sales dashboards as well. In my opinion Servicepoint are the leader in Salesforce Field Service, their knowledge and skills are outstanding and they always go over and above to exceed customer expectations. The team are professional, knowledgeable and reliable, they offer value for money and always deliver outstanding service.

The team at Service Point Solutions take time to really understand my requirements, and then use their creativity to provide multiple options to achieve what I need. This allows me to weigh the pros and cons of each solution. I enjoy working with every member of their team, I feel that they care about us as if they were part of our company, and they are always conscious of budget so I feel at ease with their suggested action plans. They follow up to make sure everything is running well, and we have had a great relationship since the inception of our org and will continue to work together on new iterations for years to come. I would highly recommend them.

ServicePoint Solutions truly are the leaders in salesforce field service. We were introduced to them by Salesforce to fix our field service project that had not been implemented successfully previously. Servicepoint not only had to understand what we were trying to achieve but also to undo code and flows written by someone else so not a straightforward project. The Servicepoint team initially travelled to our offices to introduce themselves, find out what our requirements were and scope out a project plan in order to offer a quote for the works required. This was not chargeable, and we were under no obligation to go ahead with them following this meeting. Servicepoint are a family run company that actually cares about getting things right not just taking your money. They have high standards and value their customers and reputation, if they didn't think they could achieve our required results, they would not have taken the project on. They go out of their way to offer the best possible service they can, and they do not disappoint in any way. Their knowledge and understanding of salesforce and field service is outstanding and they have multiple people trained and certified in field service so you don't have to be concerned if someone leaves or is ill as someone else on the team can continue the project. The team have plenty of experience and an extensive knowledge of both salesforce and Field Service and not only do they implement changes as discussed in the project scope, but they also take the time to understand your requirements and make suggestions to ensure your system works for you and utilises all the tools available within salesforce to maximise productivity. Throughout the project we had regular calls and a detailed map of where we were going and what they were doing. Since the completion of the project, every member of my team is happier and less stressed as it not only works as it should but also makes tasks simpler and gives them mo

The Service Point team was really great. Expectations were always clear, they were responsive to our needs and concerns. The team was willing to adopt all of our project methodologies and work the way we work. They truly met us where we were, and delivered what we needed. Not just the "yes of course" that many SIs do, but a deeper "I see what you need, let's try this..." They've led us to a very clear path to success. Being hyper-specialized in the Field Service space and made them extremely good. I'll pick Service Point again over any other vendor, period.

It can be overwhelming moving your business from disparate legacy systems on to a single platform as Salesforce. Making the right decisions is critical. Our best decision was chosing the team at Service Point as our implementation partner. They architected and delivered solutions that immediately added value to our business processes and operations. We have already engaged them to partner with us on our next Salesforce projects. I highly recommend Service Point based on our experience.

Hired ServicePoint to help us implement Field Service for a business unit that was not on Salesforce at all. Their knowledge of Field Service was excellent and they brought great value for money with their excellent project management, communication and rapport that was built with the end users. Without ServicePoints help we would have not had the engagement we would have liked and the project would have not been completed to such a high standard. They took all feedback on board and were not afraid to adapt and change to moving parts within the business. Great overall experience.