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Customer Interaction Timeline
Unifying interactions
- Business Need
- Agent Productivity
One-stop solution to get all the interactions from all the channels such as Cases, Calls, Emails, and digital channels such as Messaging Sessions, Social Posts, Chats, you have it all
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Showing 3 of 3 Reviews
Unable to install in Dev environment
Excited to try out but unable to install in dev environment. facing all below errors. his package can’t be installed. There are problems that prevent this package from being installed. ApexClass Invalid type: LiveChatTranscript TestCaseView: Invalid type: LiveChatTranscript ApexClass Variable does not exist: l TestCaseView: Variable does not exist: l ApexClass DML requires SObject or SObject list type: LiveChatTranscript TestCaseView: DML requires SObject or SObject list type: LiveChatTranscript ApexClass Variable does not exist: l_cnct TestCaseView: Variable does not exist: l_cnct ApexClass Variable does not exist: l_case TestCaseView: Variable does not exist: l_case ApexClass Invalid type: LiveChatTranscript TestContactView: Invalid type: LiveChatTranscript ApexClass Variable does not exist: l TestContactView: Variable does not exist: l
Problems loading component in Case view
I tried one year ago and this component was working great. Now is not working anymore when I load in case or person account view. It looks empty. Please Salesforce Labs if you can revise this component many users will appreciate.
unsuccessful install
Excited to try this out in a sandbox, but unfortunately the install throws some errors. Not sure if this is best place to report it (but couldn't find any other options). Error messages are below. Didn't see anything in the quip setup guide that made mention of any prerequisites that I might be missing, but please let me know if I just missed them. Thanks in advance for the assistance! This app can't be installed. There are problems that prevent this package from being installed. Invalid type: MessagingSession TestCaseView: Invalid type: MessagingSession Invalid type: MessagingEndUser TestCaseView: Invalid type: MessagingEndUser Variable does not exist: mu TestCaseView: Variable does not exist: mu DML requires SObject or SObject list type: MessagingEndUser TestCaseView: DML requires SObject or SObject list type: MessagingEndUser Variable does not exist: s TestCaseView: Variable does not exist: s DML requires SObject or SObject list type: MessagingSession TestCaseView: DML requires SObject or SObject list type: MessagingSession Invalid type: MessagingSession TestContactView: Invalid type: MessagingSession
Thank you, Mark! That would answer it! I might recommend this pre-requisite (Digital Engagement) be called out in the AppExchange listing or in the supplemental Quip setup guide.