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Yext Search

Help your customers and agents find the information they need faster.

Overview

Offer a seamless self-serve experience that lets your customers and agents find direct answers to support questions by applying natural language search to your FAQs, product manuals, and more.

See How Yext Search Works

Improve ticket deflection and reduce case resolution times by enabling customers and agents to effectively self-serve in search.
Increase customer and agent satisfaction (CSAT) by delivering direct answers to your customers' questions across your Service Cloud support experiences.
Optimize your support knowledge base by collecting customer insights from search traffic that allow you address content gaps in your support resources.

Add Yext Search to your Salesforce-powered Help Site, Agent Console, and Case Form to improve customer satisfaction and reduce support costs. Yext Search helps customers and agents find answers to their questions more efficiently in a self-service search experience that uses Natural Language Processing to deliver direct answers. With the Yext Search for Salesforce Service Cloud app, you can: * Give customers and agents direct answers instantly - no long-form articles or blue links * Display content in a single unified search experience through a federated architecture * Prevent issues from becoming cases by allowing customers to self-serve * Scale customer service operations by offering 24/7/365 support to prospects, customers, and partners alike * Rerank FAQs based on which ones have resolved questions before